What's your role at the React Accident Repair Group?
I’m proud to be the
Bodyshop Manager
at
React’s Hull Branch – The Paint and Body Shop.
How long have you worked for the company?
I’ve worked at The Paint & Body Shop since 1997!
Over that time,
I’ve seen the company go from strength to strength and I’m
excited about the future of
the
React Group. Welcoming our new
Scunthorpe-based team onboard and offering our services to more people in the region is a great opportunity and challenge for
the whole team.
What are your
favourite aspects of your role in the team?
I like the
variety of my
role.
There are the daily items that need completing, which I enjoy but there’s also the unknown, which you can’t plan for. I like to
support and discuss these situations
with the team so, together, we can
achieve
the best solution for everyone.
I’m a people-person and I really enjoy interacting with the
team and supporting them
wherever I can. This can be as varied as
helping with customer queries in the reception and
estimating damaged vehicles, to
chucking on my overalls and helping the team
in the workshop where needed.
I like to work closely with the workshop controller
to make sure that we’re completing all tasks, from the daily running of the company to
the monthly and
annual tasks, both efficiently and to a
high standard.
What do you see as the strongest aspects of the React service for clients?
I feel
that, as a company, we have learnt a lot, through various challenges and milestones over the years. We have
developed efficient processes to help deliver
the highest standards of customer service and vehicle
repair, and to
foster a positive workplace culture.
I’m proud to have such a strong team at React, with many having been with the company for many years, and to
have
achieved various qualifications from most major manufacturers,
the
Institute of Motor Industry, and, most recently, securing BSI Kitemark approved
status for our
Scunthorpe site.
As a team, we
have good working relationships with most
major insurers,
engineering companies,
manufacturers and local specialist companies. Our friendly and people-focused approach ensures we
can complete repairs quickly and
always
to a high standard.
